Business, but not suits
Business doesn’t feel like the right word to describe what I do. It’s a hobby that makes me enough money to support myself. The word ‘business’ conjures up images of suits, handshakes and networking. Unfinished Business feels like a podcast about my kind of business. It’s not about synergising or maximising profits in the next quarter, it’s about how to do the best by our clients and ourselves.
Transparency, openness, honesty
The entire premise of the Unfinished Business podcast is to speak openly about business end of the web, design and creative industries. And Anna and Andy really do exactly that. They’re not saying things to impress people, they talk about mistakes they’ve made and how they think they could do business better, and they’re not scared of talking about “taboo” subjects, such as money. This means each episode is full of insights on how to get started working as a small business, and how to keep that small business running successfully.
It says it all over my site, honesty is really my thing. From me this might come in the form of over-sharing occasionally on Twitter, and often putting my foot in my mouth. Still, honesty feels like something that’s lacking in the business world. The web community that I know isn’t competitive, it’s sharing. Unfinished Business reflects this non-competitive sharing when Anna and Andy speak so honestly about business. They’re not doing a podcast to gain a competitive advantage against other developers and designers who don’t have podcasts, they’ve just created a space to share experiences.
This is what struck me today, and the reason why Unfinished Business resonates so much with me. Anna and Andy don’t talk about how to make money, they talk about how to do a good job for your clients. Today I listened to them discussing handing over files to clients when the business relationship has finished. Their priority was doing the right thing, and not making life difficult for that client after they’ve moved on. This means so much. It’s one thing to be hardworking and good at your job, it’s quite another to be a good person.
These are good people. And you should listen to their podcast.